We aim to ensure that your experience with our organic spices and seasonings is nothing short of excellent. Because of the nature of food products, we adhere to strict quality and safety standards.
- Eligibility for Returns: Due to hygiene and food safety standards, we can only accept returns for items that are unopened, unused, and in their original, factory-sealed condition. Returns must be requested within 7 days of delivery.
- Return Procedure: To initiate a return, please contact our customer support team with your order number and clear photos of the product. Our team will verify the request and provide instructions for the next steps.
- Refund Methodology: Once the returned item is received and inspected, we will process your refund back to your original payment method via our API-based digital service platform. Please allow 5–7 business days for the funds to appear in your account.
- Damaged or Incorrect Items: If you receive an item that is damaged, tampered with, or does not match your order, please notify us within 48 hours of delivery. We will arrange for a replacement or a full refund immediately at no additional cost.
- Non-Returnable Items: Items that have been opened or are past the 7-day return window are not eligible for a refund, as they no longer meet our safety criteria.